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FAQs


  • SHIPPING

SHIPPING IN AUSTRALIA:

Free shipping is provided to all destinations within Australia. Our artworks are expertly prepared for immediate wall hanging and meticulously packaged using bubble wrap and custom-made shipping boxes to ensure safe delivery.


SHIPPING TIMES IN AUSTRALIA:

  • Paintings: After placing your order, it takes 1-5 days to securely package the artworks for shipping. Shipping itself typically takes 1-3 days, depending on your location within Australia.
  • Canvas Prints: For canvas prints, please allow 2 weeks for printing production. Shipping generally takes between 5-10 business days.
  • Framed Prints: The total time for framed print production is approximately 2.5 weeks. Shipping itself typically takes 1-3 days, depending on your location within Australia.
  • Giclee Paper Prints: Giclee paper prints require 1-3 days for printing production, and shipping usually takes 1-3 days, depending on your location within Australia.

Please keep in mind that shipping times are approximate and can vary depending on external factors such as courier services and unforeseen circumstances. We strive to ensure that your artwork reaches you promptly and securely. For more accurate delivery estimates, you can contact us or check your tracking information once your order has been dispatched.

 

INTERNATIONAL SHIPPING:

Shipping is calculated at cart depending on the size of the artwork.
Depending on the size of the artwork it will either be shipped in a custom-made shipping box or rolled in the tube.

If the artwork is shipped in a tube, this will be noted at the top of the description on the product you are purchasing. You can easily take this to a framer or some art stores who can re-stretch the artwork for you. As international shipping for large items can be expensive, shipping in a tube and having it re-stretched at the destination will be more cost effective for you. To make things easier we can also ship the artwork directly to a framer near you.


INTERNATIONAL DUTIES AND TAXES:
(excluding Australia)

Different countries have different rules about import duties and taxes, and these charges can vary depending on the cost of the artwork you are buying. As the person receiving the artwork, you will need to take care of any international custom or import fees, which can also differ from one country to another. To avoid any surprises, it's a good idea to get in touch with your country's customs offices and find out about any additional costs that you might need to pay. This way, you'll be prepared and aware of all the expenses involved.

  • WHAT HAPPENS IF I RECEIVE A DAMAGED ARTWORK?

In the very rare occurrence that an artwork is damaged we will have it replaced as soon as possible. Everything we ship is insured! Just email info@georgehallart.com with some images of the damage and we will advise the timeframe for a replacement.

 

  • RETURNS

Free returns for artwork within a 7-day period from receipt of artwork. To proceed with the return, please follow these steps:

  1. Send an email to info@georgehallart.com.
  2. In the email, include your name and order number.
  3. Request the return of the artwork.

Once you have sent the email, the team at George Hall Art will organise the return process for you. We will provide you with further instructions on how to proceed with the return.

 *We do not accept returns of custom artwork unless it is found to be faulty or damaged.

  • COMMISSIONS
    DO YOU OFFER COMMISSIONED ARTWORKS?

      Absolutely! George would be delighted to accept commission requests for custom artworks.

        HOW DO I REQUEST A COMMISSION

          Simple just head over to our CONTACT ME page on our website and be sure to provide as many details as possible about the desired artwork you would like commissioned, including the artwork name, size, and any specific elements you'd like to be included. OR you can request a phone call with George to discuss a commission. Email info@georgehallart.com and we will organise a suitable time for this.

            WHAT IF I AM UNSURE OF WHAT PAINTING OR SIZE TO HAVE COMMISSIONED?

            No problems, we can photoshop different artworks and sizes onto your wall.

            Email info@georgehallart.com with a straight on image of your wall. And provide a measurement of the wall so we can show the artwork to scale.

              HOW DOES THE COMMISSION PROCESS WORK?
                1. Simple just head over to our CONTACT ME page on our website and be sure to provide as many details as possible about your desired artwork you would like commissioned, including the artwork name, size, and any specific elements you'd like to be included. OR you can request a phone call with George to discuss a commission. Email info@georgehallart.com and we will organise a suitable time for this.
                2. Receive a Quote and Deposit Invoice: Once we have reviewed your commission request, we will provide you with a personalised quote for the artwork. The quote will include the full price, and you will be required to make a deposit payment of 50% of the total amount to confirm your order. We will send you an invoice or website link with payment instructions for the deposit.
                3. Artwork Creation: George Hall will commence the process, creating a unique artwork based on your specifications. For the commissioned artwork, the colours will be replicated, but the strokes will be distinct, ensuring the artwork is an individual piece of art.
                4. Estimated Completion Time: The average completion time of the artwork takes between 6-12 weeks, depending on the complexity and size of the piece. However, this time can vary and we will provide a more specific timeframe at the time the quote is sent.
                5. Photos of the Finished Artwork: Once George has completed the artwork, we will send you photos of the finished piece for your review and approval.
                6. Approval and Final Payment: Upon receiving the photos of the completed artwork, you will have the opportunity to review it thoroughly. If you are satisfied with the result, you will make the final payment, which constitutes the remaining 50% of the total amount. An invoice or website link will be sent to facilitate this transaction.
                7. Customer Satisfaction Guarantee: We want you to be completely satisfied with your commissioned artwork. If, at the approval stage, you are not happy with the result, we offer two options: a full refund of your deposit or George will make adjustments and repaint the artwork.
                8. Artwork Delivery: Upon receiving your final payment, we will proceed with finishing of the artwork. It will then be carefully packaging the artwork to ensure its safe transportation.
                9. Display Your Artwork: Once you receive the commissioned artwork, you can proudly display it on your chosen wall, knowing that it is a one-of-a-kind masterpiece created just for you.

                If you have any further questions or wish to begin the commission process, please reach out to us through the "Contact" page or email info@georgehallart.com.

                 

                • WERE CAN I SEE YOUR ARTWORKS IN PERSON?

                You can book an appointment to visit my studio in Darlinghurst, Sydney Australia. Email info@georgehallart.com or call 0416 115 385 to book in a time.

                 

                • DO YOU OFFER PAYMENT PLANS?

                Yes we have AfterPay and Humm available at the payment section at checkout.

                * Afterpay is available for orders up to $2,000

                * Humm is available for orders up to $30,000